When employees understand their role, they can help run a company properly. The best way to accomplish this is with a job description for each individual. Every employee has to be able to fill many needs. DME/HME is a small business, but each must also have a specialty. This is part of the job description. Your staff members are both dedicated and hard working or you would not have kept them on your team.
The first thing you need to do is to interview each team member privately. Sit down to speak one-on-one. A very nice way to accomplish this is inviting them for lunch. Discuss their primary sphere of responsibility. The fact is they have to be a “jack-of-all-trades” as well as an expert in one. When you prepare a job description it will enable that “partner” to use his strengths and fulfill your needs (didn’t they tell that to you at lunch?).
You will be told what they like to do and what they are most comfortable doing. It now becomes easy to prepare a job description. This simple step will bind the employee and the company into one.
When employees are fully cognizant of their job description and do a superb job it must be acknowledged. When they do more than their job descriptions and pitch in with all tasks, this must be complimented. When they work for you, as if they were your partners, it must be rewarded.
There are many things you can do to reward them. A few ideas for rewards might be tickets to a show, dinner for two at an excellent restaurant, or a parking space with their name. These are always well received. One DME/HME dealer told me his wife prepares a special dinner for the winner of a sales conference and their spouse every quarter. The competition for this is fierce!
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