Tuesday, September 2, 2014

Job Description - Part 1

As the proprietor of a DME/HME company are you really aware of what each employee should be doing? Think about this for a few moments.

Over the years, I have been invited by many DME/HME dealers to be their consultant. They all wanted to know how efficiently they were running their company. They wanted to make sure that they were building the best net profits each fiscal year. They asked me to determine if every employee was contributing their fair share to the success of the company. This request always was the most important and the principal of the company shared with me their feelings about every employee!

A pleasant surprise was that invariably each employee was giving his or her best. When we developed job descriptions, they blossomed even further!

There is a great deal of similarity between companies. The first thing I do is to interview each employee privately. I find it amazing that so few staff truly comprehend how much is expected from them. But invariably they have always turned out to be both dedicated and hard working!

After I walk though the warehouse and study the financial papers, I have a lot of insight into the operation. I then ask the principal to describe what they expect from each employee. The difference between what the employee did and what the principal wanted was vast.

In order to increase sales and improve profits, all employees must have a job description. It is never too late to prepare this. Guiding the proprietor was my task and as the principal and I interviewed each employee, answers were found.

Sit down, one-on-one, with every employee. Discuss their primary sphere of responsibility. The fact is they have to be a “jack-of-all-trades”, especially when the day gets busy.

Allow your employee to tell you what they do. Listen very carefully and do not interrupt. They will explain what they do and add many ideas how to expand their sphere. Armed with this information you will be able to write a good job description!

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